Distance contract cancellation policy

Right of cancellation
You have the right to cancel the present contract for any reason within fourteen (14) days. The cancellation deadline is fourteen (14) days as of the date you or your designated third party, who is not a carrier, took possession of the merchandise.
To exercise your right of cancellation, you must clearly inform us:

SINA Spielzeug GmbH
Bahnhofstraße 17
D-09544 Neuhausen
Phone: +49 (0) 37361 463 0
Telefax: +49 (0) 37361 463 26
Email: service@sina-spielzeug.de

of your decision to cancel the contract (e.g. by mail, fax or email). You may use the attached standard cancellation form, although it is not mandatory.

You may use the attached standard cancellation form, although it is not mandatory. Should you use this option, we will promptly send you confirmation upon receipt of your cancellation (e.g. by email).
Notices of intent to exercise cancellation rights must be received by the cancellation deadline in order to be valid.
Notices received after the cancellation deadline will not be accepted.

Cancellation process
Should you cancel the present contract, we will promptly – no later than fourteen (14) days as of the date we receive your contract cancellation notice – reimburse all payments we have received from you including shipping (with the exception of any additional costs you may have incurred for choosing a different shipping method other than our regular standard delivery). Funds will be reimbursed using the same method of payment you used in your original transaction unless we expressly agree to another payment method; in no case will you incur any fees for reimbursement. We are entitled to deny reimbursement until receipt of the returned merchandise or until you have furnished proof of it being sent, whichever comes first.

You are required to return the merchandise to us promptly and in no case later than fourteen (14) days as of the date you informed us of your contract cancellation. Should you fail to return the merchandise within the fourteen (14) day deadline, your cancellation will not be effective. You are responsible for the direct costs of returning the merchandise to us. You will only be held responsible for any merchandise deprecation should it be determined that a loss in value resulted from handling the merchandise with less than the care and diligence necessary to ascertain its nature, features and functioning.

Note: The right of cancellation does not apply to contracts for delivery of custom or personalized merchandise.

Important consumer information: Information for consumers can be found in Secs. 2-7 of these General Terms and Conditions; information on specific products can be found in the respective article description.